PRIVACY POLICY

Last updated: June 2024

At Memorify, our purpose is to help our customers preserve and share life’s important moments through photo prints, albums and frames. We are equally committed to respecting your privacy.

This Privacy Notice (“Notice”) explains how Memorify (“Memorify,” “we,” “our,” or “us”) collects and uses personal information and the choices you can make. This Notice applies to your use of Memorify.co and our other Memorify websites, applications, and services that link to this Notice. This Notice also addresses information we collect from you when you contact one of our customer service representatives, or when you respond to a survey or enter a contest or social media giveaway or sweepstakes that we administer.

Our Sites may be linked on other websites or may contain links to other websites. Our Privacy Notice only applies to our Site, and we are not responsible for the privacy practices, security standards, or content of other sites. You should check the privacy policies of those sites before providing your personal information to them.

We encourage you to read this Privacy Notice in its entirety before using our services. By creating an online account, using our services, or making a purchase with any of our brands, you acknowledge that you have read and agree to this Privacy Notice. Your use of our Sites is also subject to our Terms and Conditions.

What personal information do we collect? How do we use that information?

We collect various types of personal information when you register with us via our website or mobile sites (our “Site”); purchase any products or services from us directly or a third party site selling our products; visit or are photographed at one of our office; contact one of our customer service representatives; register for customer rewards programs; or complete a survey or enter a contest or sweepstakes that we sponsor. This information may be collected directly from you (for example, when you complete our forms or enter your information on our websites to make a purchase) or indirectly through your device or browser when you visit our Sites.

We use your information to fulfill product orders, to customize and improve the advertising and content you see, to offer suggestions for personalized products based on your content, to deliver marketing communications and promotional materials that you may be interested in, to contact you and provide customer service, to protect the security or integrity of our databases or websites, to detect and prevent fraud or illegal activity, to take precautions against liability, to detect and remediate misuse of our Sites, to develop and improve our products and services, and for internal operational purposes.

The following chart describes what categories of personal information we may collect, how we collect that information from you, the business purposes for which we generally use such information, and which types of trusted third-party service providers we may share that information with:In addition to any personal information that you might provide when you do things like buy our products and services or create an account with our brands, we may also have access to other information about you if you interact with our brands via social media, or in certain other situations.

Social Media

If you log into your account with any of our brands through a social media site, we will also have access to certain information from that site, such as your name, account information and profile photo, in accordance with the site’s account verification procedures. Also, if you interact with content on our social media profiles (for example, if you “like” or share a post from one of our brand’s Facebook, Twitter, or Instagram accounts), those social media sites may share information about you with us, including your public profile, e-mail address and friend list. If you choose to “like” or share content, information about you may be publicly displayed on the social network, depending on your privacy settings. You should review the Privacy Notice of that social media site and check your privacy settings through that site. If you post information on a social media or another third-party service that references our brands or our products and services (e.g., via a Instagram hashtag), we may publish your post on our social media accounts or websites.

Information You Provide About Others

The content you choose to upload to our service, including your photos and the information you store in your address book, may include personal information of others. If you choose to share your photographs or other information with someone else through a feature we offer, we will use the personal information you provide (for example, the e-mail address of the recipient) to fulfill your request and for other purposes described in this Privacy Notice. Before you upload and/or share personal information of others through our service, please ensure that you have the consent of such persons to do so.

Using Google Photos

The use and transfer of information received from Google APIs to our website or app will adhere to Google API Services User Data Policy

• By using Google Photos for customization, you agree to the Google Photos Terms of Service.
• You must have the rights to use the chosen images.
• We do not store your Google Photos credentials.
• Use high-resolution images for best print results.

Allowed Usage

• Use Google Photos images only for personal, non-commercial purposes on our products.
• Images must follow all laws, including copyright laws.

Do not use images that contain:

• Hate speech or discrimination
• Nudity or explicit content
• Violence or gore
• Defamatory content
• Material violating privacy or intellectual property rights

Your Responsibility

• Ensure your images meet quality standards for printing.
• You are liable for any copyright or legal issues from using your images.
• We may refuse orders that break our rules.

More Information

Check the Google Photos Terms of Service for more details.

Other Information Contained in Your Photos

When you upload your photos to our platforms or give us permission to access the photos stored on your device, your photo content may also include related image information such as the time and the place your photo was taken, tags and similar information stored by your image capture device. If you wish to restrict the transfer of image metadata in your individual photos, please adjust the settings on your image capture device.

Cookies

We use cookies and other tracking technologies to collect your information when you are using our Services. We use such information to analyze trends, remember user settings, administer our Services, track user movements, and market our products and services. We may obtain reports based on the use of these technologies on an individual and/or aggregated basis. You can control cookies through your browser setting

Other Sources

We may also obtain data that is publicly available or from third party sources, such as address verification services or third-party marketing database partners, to improve the accuracy of and add to what we know about our customers and prospective customers. We may combine this information with your personal information for the purposes described in this Notice.

Employment

In addition to information collected from our customers, we and our service providers also collect certain information from candidates who apply for a job with Memorify to contact you about your application and evaluate your qualifications for the position, including your name, phone number, e-mail address, postal address, education information, and employment information.

How long do we retain the personal information we collect about you?

Memorify will retain your information only for as long as is necessary for the purposes set out in this Notice, for as long as your account is active (i.e., for the lifetime of your user account), or as needed to provide the Sites, Apps and associated services (Services) to you. If you no longer want Memorify to use your information to provide the Services to you, you may close your account. Memorify will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your information to comply with applicable tax laws), resolve disputes, perform and enforce our agreements, and as otherwise described in this Notice.

How do we share your information with third parties?

We do not sell, license or share the personal information we collect with unaffiliated third parties for their marketing purposes.

We may share personal information in the following situations.

Service Providers

We sometimes use third-party service providers to act on our behalf, for example to help us fulfill your product orders, process payments, enhance and personalize your shopping experience with us, or to deliver our advertisements. Our service providers may receive your name and contact information, payment information, photos and other content you upload to our Sites, information about purchases you’ve made, cookies and other device identifiers, IP address, and website browsing and interaction activity. These service providers are only allowed to use your information in connection with the specific service they provide on our behalf.

Partners and Affiliates

We also work with third parties who act as our partners to offer you joint products and services – for example, we may work with retailers or other brands which provide combined products like festive hampers to customers in many locations. If you decide to use such products or services, we will share certain information about you with our partners for use as needed to enable us to provide the service.

Law Enforcement, Mergers, and Other Situations

We may be required to share your personal information in other, limited circumstances. For example, we may be required to share certain information to respond to a subpoena or similar judicial process, to comply with state, federal or local laws, to protect the security or integrity of our databases or website, to take precautions against liability, in the event of a corporate reorganization or, to the extent required by law, to provide information to law enforcement agencies. Additionally, your information may be transferred to another organization if, for example, we transfer the ownership or operation of the Sites because we have merged with or have been acquired by another organization, or if we liquidate our assets. In those cases, the new company’s use of your information will still be subject to this Notice and the privacy preferences you have expressed to us.

Does our website collect information from children?

Our Sites are intended for use by general audiences and are not targeted to children. We will not knowingly collect personally identifiable information from children. If we become aware that a child under the age of 14 has provided personal information through our websites or apps, we will remove their personally identifiable information from our files. If a parent or guardian becomes aware that their child has provided such information through our websites or apps, the parent or guardian should contact us in writing at support@memorify.co so that we may respond appropriately.

What options do you have to limit our collection and use of your personal information?

You have choices about how your information is collected and used. You can notify us of your preferences when you create an account with us, and if you would like to review, correct or delete your personal information on our Sites, you can do so via your account settings. There may be times when we are unable to fulfill your request – for example, if providing access to your personal information would reveal confidential commercial or proprietary information or personal information about someone else (and we cannot separate your data), if we are prohibited by law from disclosing the information, or if we have a legal obligation to retain certain data. We may require additional personal information from you for the purposes of verifying your identity and rights.

Opting out of Marketing Communications

If you no longer want to receive marketing communications from us, you can unsubscribe by following instructions contained in the messages you receive or by contacting us at support@memorify.co. We reserve the right to send you certain communications relating to the services we provide, such as service announcements and administrative messages (for example, communications related to a pending order, an unresolved customer service issue, or a Notice update). We do not offer you the ability to opt-out of receiving those communications.

How do we keep your information secure?

Although no website, application, database or system is completely secure or “hacker proof,” we have safeguards in place to protect against unauthorized access and disclosures of the personal information we control, including technical, physical and administrative safeguards and security measures. Despite these measures, however, we cannot guarantee that our information security safeguards will never be compromised.

How do we make updates to this Notice?

As we implement new technology and introduce new services or otherwise change our privacy practices, or in response to changes in applicable laws or regulations, we may modify this Notice and provide notice to you by posting updates on this page. Please check back periodically to view any updates. Changes to our Notice will become effective when posted. If we change this Privacy Notice in a material way, we will endeavor to promptly notify our customers.

How can you contact us with questions about your privacy or this Notice?

For further information regarding this website privacy statement or related Memorify policies and procedures, please contact: support@memorify.co or Whatsapp us: +919898033580

Your Legal Rights

Your local laws may permit you to request that we:

• Provide access to and/or a copy of certain information we hold about you;
• Update or rectify information which is out of date or incorrect;
• Delete certain information that we are holding about you;
• Transfer your information to a third-party provider of services; and/or
• Revoke your consent for the processing of your information, to the extent we rely on consent as the legal basis to process your information; and

You may edit, cancel, or delete your Memorify account information at any time by entering your login credentials using the self-service tools available. For any other request please contact us at support@memorify.co. If you request your account to be cancelled or deleted, we will satisfy your request within 30 days. If we require more time to process your request, we will notify you about the delay.

Information necessary for the purposes of maintaining business records regarding a deleted or cancelled account, including records of credit transactions and account ownership, will be retained in accordance with applicable law. We may decline to process requests that are frivolous/vexatious, would jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law. We may also decline aspects of deletion or access requests if we believe doing so would undermine our legitimate use of data for anti-fraud and security purposes.

You also have the right to opt out of marketing. If you no longer want to receive marketing communications from us, you can unsubscribe by following instructions contained in the messages you receive. We reserve the right to send you certain communications relating to the services we provide, such as service announcements and administrative messages (for example, communications related to a pending order, an unresolved customer service issue, or a Privacy Policy update). We do not offer you the ability to opt-out of receiving those communications.